Service/Product Designers

  • Company:
    New Zealand Army
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    22 hours ago
  • Category:

The team

The CIS Branch are seeking Service Owners/Product Designers to work in the following technical towers. These include:

  • Infrastructure –Networks (fixed term opportunity);
  • Platforms – Database (permanent opportunity) and Website & Container Hosting (fixed term opportunity);
  • Information (permanent opportunity).
  • Each tower is responsible for looking after a number of Products and services.

    The role

    As a Product Designer, you are responsible for ensuring the underpinning technical services of the product are supported, sustained and effectively managed throughout their lifecycle, and the customer remains at the centre of all product design. Working closely with the Service Management team you will design the Product service wrap that integrates with established ITIL processes.

    You will also negotiate service levels and establish the required support to deliver these products. You will actively analyse any failures within existing products and services and identify associated root causes, and help to improve product performance.

    You have the ability to logically align, sequence and understand the importance of loosely coupled products, product components and service management components within a complex systems and services environment..

    You will take a standards approach utilising existing product and service management building blocks where possible and identifying new ones if required. You will also work closely with other Service Designers to ensure alignment with other teams’ product service design and that products will perform correctly in the environment.

    Technical skills

    Ideally the candidate would have knowledge of or exposure to a combination of the following:

  • Operated within an ITIL environment (essential);
  • Cost-model experience;
  • Experience implementing service-wraps (essential);
  • Experience with developing Service Level Agreements (SLA);
  • Technical writing skills.
  • Additional skills

  • ITSM Fundamentals;
  • ITIL Foundations.
  • Who we are
     
    CIS Branch provides the core information and communication services that underpin New Zealand Defence operations. We are entrusted to deliver and support the Defence technology that helps keep New Zealanders safe.
     
    Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice. 
     
    Why Us
     
    NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.
     
    In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

  • ;
  • Fully funded life cover up to $300,000;
  • Access to holiday accommodation across NZ;
  • 5 weeks annual leave per year;
  • Flexible working environment and positive culture;
  • Opportunities for career development;
  • Variety, challenge and a chance to influence.