Site Reliability Manager
Diligent is the pioneer in modern governance. We empower leaders to turn governance into a competitive advantage through unparalleled insight and highly secure, integrated SaaS applications, helping organizations thrive and endure in today’s complex, global landscape. The largest global network of corporate directors and executives, Diligent is relied on by more than 16,000 organizations and 650,000 leaders in over 90 countries. With award-winning customer service, Diligent serves more than 50% of the Fortune 1000, 70% of the FTSE 100, and 65% of the ASX. Our passionate, smart, and creative group of more than 1,000 employees support customers around the globe from offices in New York, London, Washington, DC, Amsterdam, Sydney, Christchurch, and Charlotte, NC.
The Diligent Production Operations team is looking for a Site Reliability Engineering Manager to lead the DevOps and Release Engineering teams in Christchurch New Zealand. The SRE Manager will build collaboration between the Development, Product, Security, and Engineering teams to help expand and improve Diligent’s SaaS applications. Diligent’s global presence reaches across 10 regional datacenters, all of which utilizes Diligent’s own private cloud. This position is fast paced and will require an experience leader. The ideal candidate will be a sharp individual with a strong work ethic and great communication skills.
+ Is accountable for all aspects of deployment and technical operations.
+ Manage the production systems security, reliability, and scalability.
+ Manage monitoring, reporting, configuration, and deployment of builds.
+ Proactive monitoring and tracking of global system availability and performance.
+ Ensure that security policies and procedures are followed, to protect confidential client data.
+ Responsibilities include production and pre-production environments (Dev/QA/Staging).
+ Establishment of standards and best practices for continuous integration and deployment processes.
+ Provide technical leadership, oversight, and promote a healthy work environment.
+ If necessary, be willing to be hands on and dive into technical details and issues.
+ Technologies include Kubernetes, Rancher Labs, Spinnaker, Jenkins, Puppet Enterprise, CentOS and Windows OS.
+ 5+ Years of management experience.
+ Expert technical understanding of development management, deployment processes and tools.
+ Strong automation skills and prior experience with supporting a global production environment.
+ Excellent verbal and written communication skills. Cross functional collaboration skills and relationship building skills are a must.
+ Excellent judgement, analytical thinking and problem-solving skills.
+ Self-motivated individual with a strong sense of personal responsibility and accountability for delivering high quality work and promoting a unified team culture.