Social Worker, National Contact Centre – Grey Lynn, Auckland

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Auckland
  • Date Advertised: 04-MAR-20
  • Job Reference: NZ/32347
  • Job Title: Social Worker, National Contact Centre – Grey Lynn, Auckland
  • Business Unit:
  • Division:
  • Summary:
Social Worker, National Contact Centre – Grey Lynn, Auckland

Night, Evening and Day shift opportunities


Do you want to make a genuine, positive impact on the lives of tamariki, rangatahi and whānau? Join a small, supportive team on the night, evening and day shifts at our National Contact Centre where you will be one of a small number of social workers managing high risk situations for tamariki and rangatahi who come to our attention after hours.  


What you will do?
•    Be the first port of call when we get emergency calls during the night 
•    Deal with urgent and serious youth justice matters when they arise
•    Support caregivers to care for young people and children in care
•    Provide urgent support to care leavers
•    Provide support and guidance for call outs to Site Social Workers for emergency after hours
•    Decide what the next steps of the process will be and get in touch with the right people
•    Work alongside key partners in our community, non-government organisations and state sector agencies
•    Make assessments regarding the safety and wellbeing of the tamariki and rangatahi
•    Reviewing and interpreting CYRAS records quickly and efficiently 


What you will bring?
•    A tertiary social work qualification
•    A full, clean, valid driver’s licence
•    Registration with the Social Work Registration Board or able to register
•    Strong knowledge and experience of what Oranga Tamariki does and how we work
•    Excellent understanding of care and protection, youth justice and care services
•    Resilience, initiative and a proactive approach
•    Empathy, patience and ability to see past what someone may be struggling with
•    Sound judgement, time management and organisational skills
•    The ability to manage risk, work under pressure and make tough decisions
•    Cultural awareness 
•    Confidence to back yourself and multi task
•    Flexibility to work the night shift or a weekend day or evening shifts
•    Excellent verbal and written communication skills with the ability to adapt to your audience
•    Tech savvy with experience working with a range of computer-based programs
•    A positive outlook 
•    A desire to get the best outcome for tamariki and rangatahi in emergency situations

What’s on offer?

•    A salary range between $55,000 – $100,000
•    A penal allowance of 20% for working night shifts only
•    A team who are close knit and enjoy working hard
•    Support to achieve your goals through tailored training and career development opportunities – not sure that we can offer this!!!
•    Full induction training
•    Reimbursement for your annual practicing fee
•    Access to a generous Southern Cross health plan and banking package with Westpac
•    Rewarding and challenging work that truly makes a difference to the community
•    Opportunities to work alongside various cultural groups, and work closely with other emergency services and stakeholders


Who are we?

Our tamariki and rangatahi deserve to feel safe, have their voices heard and be surrounded by loving whānau. At Oranga Tamariki—Ministry for Children, we’re on a journey to ensure that it happens. We are a leading social work practice that is child-centred, trauma informed and effective for all cultures.


What team you will work with?

The National Contact Centre services the entire country, providing 24/7 service to children and families. From initial contact, the Contact Centre will be involved in many aspects of completing the child’s journey through our multiple services. Every day in our office is different; it’s busy because we’re all striving to do the right thing for our tamariki, rangatahi and their whānau. The Contact Centre runs 24 hours a day, 7 days per week and therefore you may be required to work some of your shifts from time to time during normal business hours to support practice across the 24/7 environment. Come join an experienced and, knowledgeable team who work hard to keep tamariki and rangatahi safe whilst the rest of the world sleeps. 


How to apply?

Apply online with your CV, cover letter, copy of your social worker qualification and SWRB details.  If you are an Oranga Tamariki employee already, please apply through your myHR portal. If you are applying from overseas, you will be required to provide a copy of your IELTS certificate. If you have any questions about the role, please contact Sravani Peddibhotla on


Hurry as applications close the 15th March 2020


To see more about this exciting role, check out the position description below: