Spark Representative

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    22 hours ago
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At Spark we are proud of helping of all New Zealand win big in a digital world.As part of fulfilling our purpose, we are embarking on a journey and a new way of working called Unified Frontline, with the ambition that our people are unified in their customer obsession and can provide a consistent customer experience across all ways that we interact with our customers.In this role, you will be responsible for providing a world class, effortless customer experience to our existing and potential new customers as part of our frontline; be that in our retail stores, virtual queues based in our link sites, visiting customers in their homes, or maybe even from your own home. It’s a role far from your normal contact centre or retail store environment, you get to flow where our customers need you, when they need you!You will have a passion for consistently delivering high quality customer service while working to meet our customer’s needs, from sales, to troubleshooting, from messaging to in-home set-ups, you’ll get the opportunity to be able to offer end-to-end customer experiences while growing your craft as part of our unified frontline.You will be able to relate well to our customers from anywhere in Aotearoa and provide them with the solutions they need.No two days will be the same, but working in the Unified Frontline will include:A blend of working instore, online, or even in-homeSales, service, and resolve (investigate, trouble shoot, escalate)Systems and product knowledgeSelling mobile devices, accessories, and plansConnecting new businesses and homes to our internetBeing part of an awesome team of like-minded individualsTo shine in this role, you will have:A drive to deliver an exceptional customer experience in every interactionConfidence in learning and mastering multiple IT systemsThe ability to have challenging conversations whilst remaining empatheticThe self-motivation to achieve individual targets on quality conversationsA growth mindset – challenges are your jam, and you love learning to overcome themAbility to connect and communicate with anyone in any methodA strong work ethic with a positive attitude and outlookWhy Spark and Unified Frontline:An onboarding program to set you up for successAn inclusive, supportive, and encouraging cultureEndless opportunities for growth and developmentA generous base salary in addition to fantastic incentives, commission, and staff benefits