Ready to take your surveillance experience to the next level? Get on the leadership pathway in the Customs Surveillance Unit.
New Zealand Customs Service | Te Mana Ārai o Aotearoa protects and promotes Aotearoa New Zealand through world class border management. Customs has a large programme of work underway to target transnational organised crime from overseas sources to our front line, and keep illicit drugs, and the harm they cause in our communities, out of New Zealand. This role supports that work. There will be a variety of other important opportunities to come – especially related to intelligence, investigations and analysis – as we grow our team to deliver the programme.
We have new leadership opportunities in our growing Customs Surveillance Unit (CSU). The CSU provides surveillance to help protect our communities from organised crime, drugs, terrorism and smuggling. We work with partner agencies in New Zealand and overseas, bringing together technical, operational and strategic experts from a variety of disciplines.
We’re looking for potential leaders who, ideally, have first-hand surveillance experience or have worked in a surveillance environment. This means you’re familiar with surveillance practices and you may hold a recognised surveillance qualification.
This is a Supervising Customs Officer role, which means you’ll be managing people and working alongside the Customs Technical Specialist from that group. You may not have held a formal leadership role before, but you have leadership skills and you have experience coaching and mentoring others. You are approachable, supportive and willing to help. You make decisions with your team members’ wellbeing in mind. You remain calm and level-headed in stressful situations.
As a leader, you’ll need to plan schedules, resources and development opportunities for your team. You’ll create and review processes to manage work and make improvements. You’ll be assessing team members’ work in the field and as well as in the office. You’ll foster open, trust-based relationships and model the integrity and discretion expected of all team members.
Surveillance relies on 24/7 coverage. As an operational leader, like your team, you will work long hours at times. You may start or finish work in the middle of the night or in the early hours of the morning. You may need to work on weekends and holidays.
We value diversity and flexibility in our team. We’ll support you to achieve your flexible working goals, and you’ll work with your team members to help them achieve theirs. This means supporting new parents to return to the team, and helping team members fit their work around care schedules.
Working at Customs
Customs offers a dynamic and collaborative workplace with opportunities to develop and advance. Our people get on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles. We foster an inclusive and supportive team environment with vibrant social and Māori cultural groups. Our people enjoy discounted health insurance and free on-site gyms (in some locations). We also support flexible working arrangements.
The recruitment process
Please submit a cover letter which clearly outlines your suitability and motivation for this role, along with your current CV, which should detail your qualifications and employment history including key work achievements. The online application process takes a bit of time and requires you to provide examples of previous work. It’s best to set aside some time when you won’t be interrupted.
If you’re shortlisted, you’ll be asked to complete online psychometric testing. Successful applicants may be invited to an assessment day in late December or early January.
As you move through the recruitment process, you’ll be provided with information about what comes next, so you know what to expect.
Requirements to apply
Background checks and clearances
You will need to obtain Top Secret level national security clearance. To achieve Top Secret clearance, you must be a New Zealand citizen or a permanent resident who has resided in New Zealand, Australia, Canada, the United Kingdom or the United States continuously for the last 10 years. Already having Top Secret clearance is a benefit, but not a requirement. We’ll guide you through the process.
You will also be asked to complete a medical check, drug screening and a physical test. The physical test measures you against average levels of fitness for your age and gender, and this includes the Beep Test. You need only achieve the average.
Click on the apply button below to submit your application.
Deadline for applications is 5pm 3 December 2019.
Discretion is central to surveillance work. If you choose to enter the recruitment process, please do not discuss it with anyone outside of the Customs assessment team.
New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.