Company Description

Shopify is a platform built for independent business owners of all shapes and sizes to start, sell, market and manage their businesses online, in-store, and everywhere between. With a comprehensive set of industry-leading tools, Shopify has helped over 1,000,000 people in 175 countries take control of where they take their businesses. Headquartered in Ottawa, Canada, Shopify has worked with brands like Unilever, Gymshark, Allbirds and countless others that started with nothing but an idea, a passion, or a purpose.

Job Description

Our team will reviewing applications on a first-come basis and will provide an update on your application (no matter the outcome) within two weeks of your application being submitted. This posting will remain open until we’ve received enough applications to fulfill our available openings. Please note that we are currently accepting applications for start dates in April 2021.

Kia Ora! We are so excited that you are reading this and hope that you will decide to apply! Please note that we are looking for applications from applicants who are currently residing anywhere within New Zealand.

Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and offline. With 1 million merchants in more than 175 different countries and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets. Our support team provides the best business guidance, so merchants have the confidence to grow and develop their business and livelihoods.

As Support Advisor, (otherwise known as a Customer Support Representative) you will play a crucial role in making the above a reality for our merchants every single day. This work is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.

This opportunity is so much more than customer service. Using chats, phone calls and emails, youll be there to listen, teach, problem solve and explore growth opportunities with Shopify merchants. You are a business coach, helping merchants reach their full potential. This is your chance to embed the ‘kiwi number 8 wire’ mentality into an impactful role on a global scale.

Following 5 weeks of training and mentoring, you will begin responding to our merchants on live channels as part of a small team, who is there to support you. All Support Advisors work a combination of weekdays, weekends and holidays in a full-time capacity. You will do all of this whilst working from home. Shopify is the largest remote work force in New Zealand, and youll have the backing of a global, people centric tech company that looks after its employees. 

Even if youve never held a similar position but youre interested so far and relate to the things weve outlined below, we want to hear from you! 

Qualifications

Requirements for the role

Bonus experience

Additional Information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify’s commitments.

Please note that if you havent heard from us in 3 weeks time we recommend checking your junk folder and whitelisting Shopify as, at times, our emails have ended up in junk folders.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is thisclose to what were looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.