Support Technician

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 months ago
  • Category:
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 28-JAN-21
  • Job Reference: NZ/C2/21/2614
  • Job Title: Support Technician
  • Business Unit:
  • Division:
  • Summary:

Our work is secret, but the reason for our success isn’t. It’s our people.
And we’re just like you. We’re ordinary people. But together, we’re doing extraordinary things to protect New Zealand and New Zealanders.

While we’re ordinary people, we’re not all the same. We welcome diversity, in all its forms, in fact we consider it a strength.

Join us and become part of a Community where your skills, experiences and ideas are valued and you’re encouraged to be curious, to share your ideas and of course, have fun along the way.

If you’re up for the challenge, become Beyond Ordinary with us.

We are seeking a talented Support Technician to join our Information Network Operations Centre (INOC).

The INOC manages the effective, efficient and secure operation of the GCSB formal communications system, and is responsible for the 24/7 monitoring of secure WAN and LANs and associated dataflow and processing systems. It provides first level diagnostic and IT support to designated communications equipment, associated data processing systems and customer support applications tools.

In the role you will be responsible for monitoring and troubleshooting a range of systems at the technical heart of the New Zealand Intelligence Community. You will work closely with partner organisations within New Zealand and overseas, operating unique technology to support important work.

To be successful in this role you will have:

  • A strong customer service ethic, with excellent interpersonal skills and the ability to work in a sole-charge shift environment.
  • An awareness of Service Management principles and processes.
  • An understanding of Local Area and Wide Area network operation and maintenance.
  • Knowledge of multiple operating systems, particularly MS Windows and UNIX.
  • Technical aptitude with the motivation to learn new systems and applications.

Our Support Technicians work on a 24/7 shift basis, reflecting the need for our networks and systems to be continuously operational, and the potential for significant events to occur at any time of the day or night. Support Technicians also work during normal business hours when required to conduct training and administrative tasks.

We want our people to succeed, whatever success looks like for them. Join us and we’ll give you significant professional development opportunities aimed at taking your career in the direction you want it to go. You won’t stand still with us as we’re committed to ongoing learning and continuous improvement.

We’re also committed to your wellbeing. We want our people to be the best they can be, both at work and at home. We offer our people comprehensive benefits, access to staff networking groups, flexible working and great work-life balance.

If you want to love coming to work each day, let us help you become Beyond Ordinary.

To be eligible for employment within the NZIC you must have been a NZ citizen for at least 10 years. Alternatively you must hold a current NZ Residency Class Visa and ideally have been a citizen of UK, USA, Canada or Australia for at least 10 years.

You must be able to obtain and maintain a Top Secret Special (TSS) security clearance. Ordinarily to obtain this level of clearance candidates must have a 15 year checkable background in countries where meaningful and reliable checks can be undertaken. Where requisite checks are unable to be made, the candidate application may not be able to be progressed.

Use this online tool to self-check your eligibility for a TSS security clearance. Please note that this tool is not part of the formal security clearance process:

The NZIC treats all applications for employment in the strictest confidence and we ask that you maintain a similar level of confidentiality. You are expected to exercise discretion during the recruitment process and throughout your career.