Team Leader – HR Services Hub

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    6 months ago
  • Category:
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 28-JAN-21
  • Job Reference: NZ/1321421
  • Job Title: Team Leader – HR Services Hub
  • Business Unit:
  • Division:
  • Summary:

Team Leader – Human Resources Services hub

Team Leader – Human Resources Service Hub, it starts with you!

  • Based at Police National Headquarters, Wellington
  • Remuneration starting from: 88,404.00
  • Police Employee
  • Permanent, Fulltime
  • JR 28823


About the role

The People Operations Group within the NZ Police has an exciting opportunity for a competent Team Leader to join the HR team based at Police National Headquarters. The Team Leader: HR Service Hub plays a critical role in supporting the HR Service Centre Manager as well as leading a strong team of HR Assistants who aim to deliver service excellence through commitment, collaboration and continuous improvement. The People Operations Group provides advice and services to more than 14,000 employees at NZ Police.


The Role

Our HR team is looking for a Team Leader HR Service Hub to provide functional leadership, supervision and direction to the service center hubs. The role will actively ensure that our hubs provide exemplary administrative support and advice, and continually seeks to enhance work processes and practices to deliver on Our Business. As well as prioritization and allocation of work and you will provide mentoring to HR Assistants by sharing skills, knowledge and expertise to enable them to meet their objectives.You will have demonstrated experience using reporting and analytics to understand and evaluate transaction volume, queue management and resource allocation, and will provide the HR Service Centre Manager with regular reporting for them to be kept up to date and make informed decisions.


Key Accountabilities:

  • Lead a team (where they are geographically dispersed)
  • Build capability amongst the team
  • Support the HR Service Centre Manager to provide people leadership and direction for the team
  • Identify problems or challenges and implement business process improvement solutions
  • Manage competing demands and high workloads
  • Evaluate and measure team performance and be able to report on this
  • Work collaboratively and prioritise workflow to deliver timely services to the organisation
  • Excellent written and oral communication
  • Manage resources to deliver planned outcomes


What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

  •  Have a service mind-set with attention to detail
  • A strong customer service ethos
  • An understanding of Service Now, SAP and SuccessFactors
  • Have a good understanding of NZ Police’s PHPF framework
  • Using analytics to make informed decisions and recommendations to management teams


This role is set at Team Leader/Manager level, this means your key purpose is “to lead the activities for Our Business and enable people to deliver them.”


We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL:


These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL:

To view the position description for this role please copy and paste this link into a new



About us

Our mission is to be the safest country by delivering services that ensure New Zealand communities are confident, safe and secure.


Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

For more information on the above, please copy and paste this URL:



How to apply

Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page: to apply for this position.


If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL:




If you have any questions about this vacancy, please contact


Application close on 5pm Thursday 11th of February 2021