• Job Type: Ongoing – Full Time
• Category:
• Location: Auckland
• Date Advertised: 22-JAN-21
• Job Reference: NZ/TL-INVEST
• Job Title: Team Leader Investigations
• Business Unit:
• Division:
• Summary:

• Auckland based
• Strong analytical and communication skills essential
• A law degree and/or a clinical background

The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers’ rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.

The Team Leader role is a mid-level manager that is responsible for taking care of team of around eight. The Team Leader supports them to ensure that their work is high quality, timely, and meets targets. The Team Leader will mentor and support the team, liaise and ensure consistency with the Wellington Investigations team, and support the Investigations leadership team.

Investigators gather evidence relating to complaints, and work collaboratively with the legal team and (Deputy) Commissioners in drafting investigation reports.

To succeed in this role, you will need:

• Proven ability to manage, lead, and motivate colleagues/direct reports
• Experience with investigations, legal, and/or complaints resolutions processes
• Ability to identify and resolve complex issues and deal with evidential difficulties
• Strong written and oral communication skills, with demonstrated ability to accurately convey complex information in clear and simple language
• Experience in managing a heavy caseload, producing high quality work, and consistently meeting deadlines
• Experience in work-flow management and the ability to provide constructive, timely feedback and direction
• Attention to detail, interpersonal skills, initiative, and professionalism
• An appropriate tertiary qualification (health or law) and/or a clinical background
• Knowledge of the Treaty of Waitangi and cultural competence in health or other relevant settings

All applicants must complete an online HDC application form to be considered.

Please visit the HDC website for the position description and to complete the online application form: https://www.hdc.org.nz/job-vacancies

E-mail enquiries to recruitment@hdc.org.nz

Applications close at 4.30pm, Monday 8 February 2021.