Team Leader Site Support – Oranga Tamariki
Team Leader Site Support, Feedback and Complaints
Wellington based, permanent
About us – Mō mātou
Oranga Tamariki - Ministry for Children is the Ministry that supports children and young people in New Zealand. Oranga Tamariki has a commitment to putting tamariki and rangatahi at the heart of what we do and works to advance the wellbeing and positive long-term outcomes of children and young people.
About the role – Mō te tūnga
The Feedback team is a crucial part of the feedback process within the organisation, ensuring that regions, sites and teams are fully supported when receiving, reviewing and replying to feedback.
The purpose of Team Leader Site Support is to lead the practice of Site Support Senior Advisors who are based across all the main centres delivering advice and support to sites and regions in regards to complaint management.
This role will work closely with the Manager Feedback and Complaints to ensure consistent delivery across the country. This role champions excellence in supporting sites to fully assess and respond to complaints being managed by them. There is a high focus on delivering a strong service culture, identifying opportunities for continuous improvement in support of the delivery of integrated site support service delivery.
The Team Leader Site Support is key in driving change and best practice of the management of complaints within the operational sites and teams.
What you will bring – Ngā pūmanawatanga ōu:
What’s in it for you - Nōu te rourou
We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of Tamariki and Rangatahi. Come join us – Tūhono mai
How to apply - Me pēhea te tuku tono
Apply online with your CV and cover letter. If you are an Oranga Tamariki employee already, please apply through your myHR portal. If you have any questions about role, please contact Gaynor.Brymer@OT.govt.nz
Applications close on Sunday, 25 October 2020.
To find out more about this role, you can view the position description: http://www.msd.govt.nz/hr/documents/position-descriptions/mvcot/team-leader-site-support-pd.pdf