Team Manager – Operations – Auckland

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    6 days ago
  • Category:
    Govt Jobs
  • Job Type: Fixed Term Contract
  • Category:
  • Location: Auckland
  • Date Advertised: 02-NOV-18
  • Job Reference: NZ/181579
  • Job Title: Team Manager – Operations – Auckland
  • Business Unit:
  • Division:
  • Summary:
  • Auckland Short-Term Claims Centre (Counties Manukau location)
  • Seven month fixed-term opportunity
  • Applications close 11:59pm Sunday, 11 November

ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. At ACC we’ve been reflecting on the way we work, what we deliver and how to make it easier for our customers. We’ll achieve this by taking a more customer focused approach.

The role of Team Manager is an existing role within our Short-Term Claims Centres, providing support to clients to enable their recovery. We’re currently in a new and exciting phase where we are proposing our new future roles and this could mean the role of Team Manager could change next year.

Your “can do” attitude, critical thinking and problem solving abilities are essential in this diverse and high volume environment. Your ability to support strategic direction will be a great addition to our management team where you will be able to positively influence client service delivery, team work and performance results.

With your strong judgement, leadership, interpersonal and coaching skills you’ll be a vital team member, effectively leading the team to successful outcomes for our clients and ensuring the protection of our client’s personal information. You’ll be motivated to achieve great results, can make tough decisions when necessary, as well as display initiative and resourcefulness that will allow you to navigate the variety of challenges you could face. You can build, maintain and influence key relationships within the wider organisation to achieve a seamless experience for our clients.

You will have opportunities to develop and extend yourself, as well as the satisfaction that comes from helping others to achieve their potential. You will be supported by the Branch Manager and work closely with the rest of the leadership team.

This really is a wonderful time to join ACC as we transform our business to be client centric and high-touch – the work you will do will be meaningful and valued. A great opportunity for growth and development and career pathway to work inside the government landscape.

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work – benefitting individual employees and all our clients across New Zealand.

If you are interested, we are keen to hear from you. Please apply online with a cover letter outlining the leadership qualities and relevant leadership experience you can bring to this critical role.

Applications will only be accepted when formally submitted through our Career Website. To apply for this job, please visit

If you have further queries, please contact

Applications close 11:59pm Sunday, 11 November.