technical customer support agent

  • Company:
    Randstad
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    17 hours ago
  • Category:

Our client is growing and we need technical support agents today! You will be responsible for providing technical support and knowledge to customers over the phone, solving technical issues, and escalating problems when required.Have you got technical support experience? Do you have a passion for helping people? Are you a recent uni grad who’s passionate about technology? We’re looking for someone with both a passion for technology and fantastic written and verbal communication. If this sounds like you read on…Our client is going from strength to strength, with a great team behind them. Come join a growing team based in Albany, Auckland. If you want to work somewhere with career progression this is the company for you!Key responsibilities:Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to faceObtaining and evaluating all relevant information to handle inquiries and issuesIdentifying and escalating situations requiring urgent attention with clear and concise notesManaging requests and unresolved issuesFollowing up with cases to provide feedback to customersCommunicating and coordinating with internal stakeholdersProviding a professional service to customersApply today! Mark Allan 093360398At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills ICT, Help desk, Service desk, Technical support, customer service, phone support, graduate, call center responsibilities – Providing a great customer experience to customers via phone and email- Problem solving and providing outcomes that benefit all parties involved- Strong data interpretation skills and ability to identify trends- Able to effectively prioritise and manage time and workloads- Having an innovative mindset and is willing to help out to ensure all areas of the business are successful- Interpreting data and information to make informed decisions educational requirements Bachelor Degree