Triage Advisor

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    6 months ago
  • Category:
  • Job Type: Fixed Term Contract
  • Category: Other
  • Location: Wellington
  • Date Advertised: 03-FEB-21
  • Job Reference: MBIE/1507751
  • Job Title: Triage Advisor
  • Business Unit:
  • Division:
  • Summary:



  • Secondment or Fixed Term opportunity (12 months)
  • Wellington based
  • Must be able to work on a roster
  • Use your initiative and problem solving abilities      
  • Several positions available


We have an exciting opportunity within Manager Isolation and Quarantine (MIQ) for a Triage Advisor(s) within the Operations team.

The Triage team is responsible for communicating with and triaging applications from people applying for Exemptions, Emergency Allocations and waivers of MIQ charges. The role ensures that data is entered in a timely and accurate way.  Monitoring a shared inbox for urgent matters, escalation of urgent or sensitive matters.  The Advisor provides clear and consistent advice, manages relationships with key stakeholders, also supporting the planning and operations required to support arrivals into MIQ.

What we are looking for;

  • Flexible with responding to changes in priorities and demands for work
  • Strong written and oral communication skills and ability to deliver to different audiences
  • Sound problem solving ability and excellent attention to detail essential

In this role you will be required to work on a roster of  4 days on 2 days off.  You would work 2 days 7.30am-4.00pm, 2 days 11.30am-8.00pm, follow by 2 rostered days off.


Applications must be New Zealand citizens or New Zealand Permanent Residents.


About MIQ MIQ became a Ministry of Business, Innovation and Employment (MBIE) business group on 13 July 2020. ​ The purpose of managed isolation is to ensure COVID-19 is not spread to the community while enabling Kiwis and other exempted travellers to return to New Zealand safely. A key enabler of this work is collaboration across government.

Over 75,000 people have passed through MIQ since New Zealand stood up its response to COVID-19. We operate thirty-two managed isolation facilities in five regions.

A range of agencies including the Ministry of Health, All-of-Government, Department of Prime Minister and Cabinet, Police, Customs, New Zealand Defence Force, Aviation Security Service and other business groups in MBIE are working together to deliver an enduring MIQ system.

 About MBIE: MBIE is the lead agency for making it easier for business to work with government.  MBIE’s purpose is to grow the New Zealand economy to provide a better standard of living for all New Zealanders.  We do this by working with others to help businesses to be more competitive, improving job opportunities and by ensuring quality housing is more affordable. 

Our way of working is guided by our values which shape our behaviours. 

  • Mahi Tahi – Better Together
  • Maia – Bold and brave
  • Pae Kahurangi – Build our Future
  • Pono Me Te Tika – Own It


How to apply: Click on the APPLY button below in order to be directed to our on-line careers website.  You may view a position description at this site, as well as complete the on-line application, and upload a CV and cover letter.

As we will be reviewing applications throughout the advertising period we encourage you to apply early.  For tracking and evaluating purposes, all applications must be submitted via our on-line process.

Enquiries are welcome to Sarah Hutcheson at quoting MBIE1507751 if you have further questions.

Applications close at 5.00pm on Wednesday 10 February 2021.