Vineonline Customer Services Representative

  • Company:
    Countdown NZ Supermarkets
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    9 hours ago
  • Category:

Key phone-based customer service role in our eCommerce wine business Purpose built Ponsonby offices facilitate our tribal model and culture of excellence Unique opportunity Monday-Friday 10am – 6pm (Flexible) Our Team CountdownX continues to drive innovation from the front within NZ’s online retail landscape and remains genuinely committed to making Kiwi’s lives a little easier every day. Key to enabling our continued digital growth and success is VineOnline-our eCommerce wine delivery business. They are a team of wine lovers-no surprise there-but people passionate about delivering the best experience to a very loyal yet growing customer base. Our Job This is a super cool role! You’ll be able to showcase your outstanding written and verbal communication skills and enthusiastic personality in addition to your top notch problem solving skills talking directly to customers and teams to follow up on any queries and generally support to meet service levels and targets. About You Love a chat and having a bit of banter? You are going to thrive in this role! No two days will be the same and you will form great relationships with our team and our customers. You’ll probably love wine as much as we do but importantly, you’ll have at least a couple of years experience in customer service roles-the ability to build rapport and show empathy. Ideally candidates will have customer service experience in either retail, logistics, ecommerce or delivery services. Working with Countdown So what’s it like really working with us? We’re friendly, down-to-earth, and energetic – and we expect anyone who works for us to be the same. We expect you to work hard. If you