Use your expertise in relationship management and problem solving to improve the customer experience by enabling our people to gain maximum benefit from IR’s facilities and work tools, providing them with first contact workplace and/or technology-related services, guidance and support.
Inland Revenue is an essential part of the fabric of New Zealand. We collect most of the revenue that our government needs to fund and administer the significant social and economic policy programmes that provide support and care for the people of this country.
We want to be a world-class revenue organisation who make it simple, open and more certain for people to pay their taxes and receive their entitlements, and we have spent the last few years realigning all aspects of our organisation to enable this to happen. We have updated technology and introduced agile and multi-disciplinary teams who network together to create outcomes for the government and people. IR is delivering in an ever-increasing digital world, but it’s still for people.
The Enterprise Services group is responsible for supporting IR’s people to operate efficiently, effectively and safely by providing seamless, integrated end-to-end services. These services include:
People and Workplace services
IR’s new Common Service Model reflects our consistent way of delivering services across Enterprise Services to ensure we deliver a better experience for all our people. Our services and ways of working should make it easier for our people to do the right thing and know where to get support if they need it.
You will work in a networked way, using insights gained to identify solutions for customers.
In this varied role you will:
Provide workplace advice and support across facilities, technology, vehicle fleet, visitor management and/or day to day contract management
Provide IT Desktop and first level IT resolution
Train and coach IR people to work smarter with our technology and systems
Provide remote management to smaller sites
Offer software and licence support
Respond to requests in a timely manner
Developing and maintaining system and process improvement and leveraging opportunities for efficiency across IR
Resolution of issues in line with expected service levels
Coaching others to assist in capability uplift
You will need:
The ability to interact confidently with customers
To work well in a team
Logical thought processes and the ability to use initiative
A strong customer service ethos
A willingness to share learning with others and instil confidence in others to self help
Please apply online, attach a copy of your CV and a Cover Letter outlining how you meet the role requirements as outlined.
Applications close 12:00pm- Sunday 14 February 2021
For any specific queries and the role description please email SelectionFOM@ird.govt.nz.
At Inland Revenue, we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business.
We have trust and integrity – we innovate to make a difference – we value people – we work together