Description

• Handle inbound and outbound customer calls efficiently to address inquiries and issues.
• Provide excellent customer service to enhance customer satisfaction and retention.
• Document call information and customer interactions accurately in the system.
• Collaborate with team members to improve service delivery and process efficiency.
• Assist in training new hires in call handling protocols and best practices.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong communication skills and the ability to work in a team environment.
• Qualities and Traits: Positive attitude with a focus on customer satisfaction.
• Responsibilities and Duties: Ability to handle multiple tasks while maintaining high levels of ...