Salary: GBP12.71 - GBP13.45 per hour
1st Line Support - IT Service Desk Agent
Shift Times: T
The role is full-time (37 hour per week). You must be flexible Mon-Fri between 7 am- 7 pm.
Pay Rate: £12.71 per hour (£13.45 after 12 weeks).
Location: Birmingham, B37 7YQ.
We are looking for a positive, flexible, and customer‑focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity to support a wider IT operation in an interim mode where we manually transcribe ticket details and update from one ticketing system to another. This role requires solid attention to detail to ensure tickets comply with standard processes for progression. Full training and support will be given on the job.