Job Openings 1st Line Support (Legal Interact) Supervisor/junior

About the Job 1st Line Support (Legal Interact) Supervisor/junior

To respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer.

• Customer Communication
• Call Reduction Initiatives
• Version testing
• Focus on Contacts in the Legal Interact product set
• Solid written and verbal communication skills
• Ability to analyse and troubleshoot
• An understanding of Legal Contracts
• Receive and log a call on behalf of a client for support to be initiated
• Understanding and confirmation of the problem reported
• Ensuring that the case is assigned to the correct respondent
• Matric is a must, tertiary qualification in the legal sector
• At least 3 years of experience in the legal sector
• Exper...