Role & Responsibilities Willing and able to work shifts, after hours and on public holidays Action and resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise and lead PM (Problem Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required Perform daily system health checks Ensure systems are operational according to SLA’s Draw KPI Reports and report to stakeholders on a monthly basis Adhere to the PIC processes (Problem, Incident & Change Management Perform daily operations tasks and end user support Creation of pertinent test documentation Conduct Ops Basic Training Enable end user knowledge transfer and training Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams Provide general assistance to the Operations team and end users Co-ordinate all TLM topics with feature teams timeously Ensure stability and availabil...