Job Description

• Customer Management
• Deliver 24‑hour one‑stop customer service.
• Providing prompt and accurate answers, alternatives, or solutions to customers with their best interests at heart.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Taking ownership of each call to ensure customer’s satisfaction by going the extra mile.
• Performing transactions accurately and efficiently to resolve customer’s needs in accordance to the set procedures and guidelines.
• Ensuring first call resolution or timely follow ups and referrals to escalated for further investigation.
• Maintain a high level of customer focus.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer.
• Protecting the trust and safeguarding the confidentiality of customer...