Location: Remote (India or US)

Engagement Type: Contract

Client Location: Dubai, UAE

We are seeking a highly skilled Genesys Cloud Consultant & Subject Matter Expert with deep expertise in AI Voice Agents to support a Dubai-based client. This role focuses on designing, implementing, and optimizing intelligent voice solutions using Genesys Cloud CX and advanced AI technologies.

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  Design and implement AI-powered voice agents using Genesys Cloud CX (including Architect, Dialog Engine, and voice flows)

  
  


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  Build and optimize conversational AI solutions leveraging NLU/NLP capabilities

  
  


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  Integrate AI voice agents with backend syste...