Duties & Responsibilities:
Providing 1st/2nd Line technical support, answering support queries, via ticketing system, email and telephone.Resolve cases remotely (ServiceNow/email/phone) where possible, or directly on customer sites (as and when needed) in line with target resolve times.Ensure that 1st/2nd Line cases are managed through to resolution, ensuring customer communication, case updates, Knowledge Base articles and activities are all performed to a high standard.Be part of 24/7 rotaManage own time effectively and efficiently, ensuring expectations are managed and communicated. Required Competencies:
Experience of working in a busy and dynamic Managed Services Environment with the following technologies:
Windows Server (2012 - 2019) Active directory Virtualisation (HyperV and VMWare) Office 365 Administration Exchange Server MS R...