We are seeking 2x Member Services Representatives for a temporary 8-week assignment. In this role, you will be responsible for making outbound calls, responding to inbound enquiries, and supporting members during a key renewal period. You will use a consultative and solutions-focused approach to ensure members renew their annual memberships while providing excellent customer service.

The Role

• Make approximately 50 outbound calls per day to assist members with renewals
• Handle inbound calls and email enquiries related to memberships
• Send follow-up communications via SMS and email
• Inform members about relevant benefits to enhance their experience
• Set up payment plans and provide support to members in need
• Accurately log all interactions in the CRM (Salesforce)
• Coordinate with the finance team on billing matters

The Benefits