Complaint Quality Approver

Location: Schaffhausen, Switzerland

Job Function: Quality – Quality Assurance

Job Category: Professional

Job Description:

At Johnson & Johnson, the Complaint Quality Approver is accountable for independent, objective review and approval of complaint records to ensure investigations are complete, scientifically justified, and compliant with applicable procedures and regulations. The role confirms that risk is assessed, root cause and actions are adequately supported by evidence, required stakeholders are involved, and the complaint record can be closed with a clear and consistent outcome.

Key Responsibilities

• Review complaint records throughout the investigation lifecycle and provide final Quality approval before record closure.
• Confirm alignment on investigation strategy, appropriate Root Cause Analysis, use of investigation tools, and involvement of right stakeholders, including conside...