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🥝 6 Month Contract to Perm Patient Liaison Officers #HGN
RECRUIT EXPRESS PTE LTD | singapore, Singapore | Posted June 25, 2026
Job Description
Job Responsibilities - Support all enquiries from private patients, external and internal stakeholders
- Co‑ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met
- Arrange admissions and act as the single point of contact for patients, doctors and internal stakeholders
- Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs
- Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
- Support initiatives to provide go‑the‑extra‑mile service to patients and NOKs
- Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary
- Co‑ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless pati...