Job Scope:
1. Provide technical support to customers utilizing SOLIDWORKS, addressing software issues and resolving technical queries efficiently.
2. Collaborate with the sales team in pre‑sales activities by delivering product demonstrations, technical presentations, and proof‑of‑concept projects.
3. Assist customers in post‑sales activities by implementing and integrating SOLIDWORKS software into their existing workflows, ensuring a seamless transition and optimal efficiency.
4. Conduct training sessions for customers to enhance their proficiency with SOLIDWORKS software, covering best practices and advanced features.
5. Create detailed documentation, including user guides, technical manuals, and support reports, to assist customers and internal teams.
6. Engage with clients to understand their business needs, conduct in‑depth analysis, and provide tailored solutions us...