Academic Operations Coordinator

Job Purpose: The role of the Academic Operations Coordinator is to coordinate, implement, provide support and generally oversee the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, Lecturers and Students through effective communication, liaison and service delivery.

Duties & Responsibilities

• Client Liaison & Communication
  • Manage student queries via IIE RC Assist as an agent.
  • Resolve or assist with queries or requests on IIE RC Assist.
  • Sustain relationships with external service providers.
  • Escalate queries/requests within the campus communication.
  • Protocol and ensure effective information sharing/referral.
  • Capture and update student notes on SIS.
• Academic Admissions and Delivery
  • Attend and assist in departmental meetings.
  • Process academic queries/requests to ensure timely feedback; e.g., intercampus ...