Job Responsibility

• Perform outgoing calls to credit customers and collect outstanding payments according to SOP and regulation
• Take responsibility for resolving disputes while ensuring customer concerns are addressed properly and all parties related are duly notified
• Update account status and database regularly
• To ensure daily, weekly and monthly Key Performance Indicators (KPI) are met. To support and assist in effective implementation of collection strategies.
• Achieve target set on a month to month basis i.e. RM collected, percentage of account paid, percentage of instalment and/or arrears paid that contribute to collection team achievements.

Job Requirements

• Possess minimum SPM qualification
• Have minimum one year of experience as debt collector preferred but not compulsory
• Able to work with targets and tight deadlines
• Knowledge of MS Office applications
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