Hire Resolve's client is looking for a highly organized and customer-focused Front of House Manager/Receptionist to oversee front desk operations and ensure an exceptional guest experience. This role is located in Yzerfontein, Western Cape. This role requires excellent communication skills, strong leadership abilities, and a passion for hospitality. The ideal candidate will be responsible for ensuring guests have a seamless experience from inquiry to check-out.

Responsibilities:

• Oversee front desk operations, ensuring efficiency and excellent customer service.
• Supervise the cleanliness and maintenance of guest rooms, common areas, and facilities.
• Implement and maintain front office policies and procedures.
• Manage guest reservations, check-ins, and check-outs efficiently.
• Address guest inquiries, complaints, and requests in a professional manner.
• Maintain accurate records of guest information and fin...