As Account Director, you will lead the delivery of exceptional facilities management services within a dynamic, multi-stakeholder environment. This role demands strategic oversight, operational excellence, and a strong focus on client satisfaction. You will foster a highly collaborative culture across diverse teams and partners, champion inclusion, and drive innovation to meet and exceed contractual and client expectations.

KEY DUTIES & RESPONSIBILITIES

Client Partnership & Relationship Management

• Build and maintain strong, trust-based relationships with client stakeholders, acting as a strategic advisor and ensuring alignment on objectives.
• Serve as the primary point of escalation for client concerns, resolving issues promptly and professionally.
• Attend and lead regular strategic meetings, presenting operational and financial updates with clarity and confidence.
• Create a culture of teamwork and shared accountability...