Preferred Functional Knowledge (Skills & Tools):
- Good communication and Writing skills. Should be able to connect with leadership of clients.
- Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive
- Convincing skill, Knowledge on Account management practices.
- Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage
Key Responsibility (Day to Day Activities):
- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
- Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churn
- Frequent client reach outs, review Account health, Publish accounts dashboards.
- leading to reduction of client churn
Qualification and Experience