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🥝 Account Manager, DS
Global Blue | Japan, Japan | Posted June 18, 2026
Job Description
Responsibilities
Conduct regular site visits to monitor service standards, ensure legal compliance, and swiftly resolve operational issues.Drive significant improvement in the Non-Cash Refund services Hit Rate through proactive on-site engagement and problem-solving at the store level.Delivery of agreed sales targets primarily driven by existing account performance and utilization.Delivery of account specific contractual obligations and agreed activities at store levelImprove merchants knowledge and expertise with our servicesDramatically improve merchant knowledge and expertise with our services through the creation of simplified training materials and continuous, hands-on staff training.Analyze business statistics and translate data insights into concrete, actionable operational improvement plans at the store and counter level.Accurate use of CRM to plan, record and report account specific activity