Purpose of the role

Your role is responsible for managing an assigned merchant portfolio for TFS products with the objective to
improve the service offer to travelers and to win new business.

Main duties and responsibilities
Delivery of sales targets and maintaining exiting clients
Improve Hit Rate of Non-Cash Refund services.
Delivery of account specific contractual obligations and agreed activities at store level
Improve merchants knowledge and expertise with our services
Business Statistics analysis, presentation, discussion and action
Accurate use of CRM to plan, record and report account specific activity
Creation of support tools
First / ongoing training
Responding to various questions from merchants
Collaboration with related departments (IT, Finance, Business Support etc)
Manage a portfolio of Department Stores


Background and Education
Minimum 5 years’ experience i...