What You’ll Do:

• Manage and develop a portfolio of existing customers, taking ownership after handover from the New Business team.
• Drive renewals and long‑term customer retention, with a focus on sustainable growth.
• Build and execute clear account plans aligned with customer goals and business outcomes.
• Identify expansion opportunities through upselling and cross‑selling.
• Work closely with Customer Success to ensure strong product adoption and engagement.
• Partner with Renewals teams to manage contracts and pricing discussions.
• Build trusted relationships with key stakeholders and decision‑makers.
• Use customer data and insights to inform renewal and growth strategies.
• Proactively manage risks and address competitive threats throughout the customer lifecycle.

What You’ll Bring:

• Proven experience in Account Management within SaaS or a similar industry with a...