PRIMARY FUNCTION
To lead and oversee credit, claims, and collections functions for major accounts, ensuring accurate processing, timely payments, effective resolutions, and strong stakeholder relationships. The role will also drive process improvements, mentor team members, and act as the primary escalation point for complex issues.
KEY RESPONSIBILITIES & DUTIES
Credit & Claims Leadership
- Oversee and manage credit note processing for: damaged stock, short supply, duplicated orders, rejected or returned deliveries, expired stock, promotional discounts, and faulty products for major accounts.
- Lead promotional claims administration through TPM (Salesforce), including account reconciliation, claim uploads, approvals, and credit offsets.
- Monitor and support resolution of uncollectable debts, including those arising from customer liquidation or administration.
Credit Control – Major Accounts