Description

- Independently manage customer accounts, including dispute resolution. - Provide expert support in claims processing and revenue recovery. - Train and mentor junior team members in customer service best practices. - Analyze and resolve escalated customer complaints and financial issues. - Support process improvements and operational efficiency initiatives. - Supports development and execution of strategic communications plans, key messages, programs and campaigns to support business objectives using research/analytics. - Creates visual and written content for internal and external channels (newsletters, digital and social media, video, etc.). - Supports internal business partners on communications strategy and provides executive and communications support. - Serves as liaison for assigned business units and serves as project manager for campaigns and cross-functional initiatives. - Drafts media statements/press releases, answers media inquiries, serves as media spo...