I. Job Summary

+ Perform collection activity for assigned WMRA (WM Recycle America) Commercial Accounts.
+ Works effectively with Billing, Cash Applications, Account Managers and Customers to resolve or update on Collection efforts/status.
+ Provide excellent customer service to both internal and external clients. II. Essential Duties and Responsibilities
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
+ Analyze and reconcile commercial accounts monthly and resolve any outstanding issues
+ Manage and execute commercial accounts collection process as approved by management including making phone calls, emailing customers, and setting up Teams meetings via Outlook
+ Escalate unresolved issues to Accounting Manager, Accounting Director, Account Manager or Billing as needed
+ Reports monthly to Accounting Manager outstanding collection accounts and issues
+ Mai...