Accounts Receivable Representative
Level: Hourly
Location: Fort Wayne, IN
Division / Company: Finance/Do It Best
Reports to: AR Supervisor
About the Role:
This position is responsible for managing members’ payments and accounts, resolving disputes on drop ship invoices timely and efficiently, and supporting the member online invoicing system with excellent customer service.
Responsibilities include:
+ Post members’ payments accurately and timely for checks received
+ Provide friendly customer service over the phone and by email
+ Must understand discounts and terms on invoices
+ Must be able to work overtime on cutoff dates, if needed
+ Meet department and division deadlines and goals
+ Process member disputes online and manually
+ Monitor member accounts for rebills and late charges