Core Responsibilities

• Maintain and reconcile customer accounts, including posting payments, journal entries, write-offs, and applying retainers.
• Process customer deposit refunds accurately and promptly.
• Collaborate with cross-functional teams to address account-related inquiries and resolve issues.
• Escalate complex or urgent matters to management to ensure timely resolution.
• Recommend and implement process improvements to enhance workflow efficiency.
• Serve as the primary contact for aging accounts and outstanding balances.
• Monitor and resolve customer account discrepancies regularly.
• Assist in generating reports and providing insights to management as needed.

Required Skills & Qualifications

• Minimum of six months’ experience in accounts receivable or a similar financial function.
• Exceptional customer service and communication skills, with the ability to respond quickl...