Key Responsibilities: Handle inbound and outbound calls with customers to resolve outstanding balances and payment discrepancies. Perform cash applications by accurately posting and reconciling payments received. Manage accounts receivable processes including collections, follow-ups, and dispute resolution. Collaborate with internal teams to address escalations and ensure smooth financial operations. Monitor AR aging reports and drive strategies to reduce overdue accounts. Ensure compliance with company policies, accounting standards, and customer agreements. Document all customer interactions and maintain updated records in CRM/ERP systems. Support accounts payable coordination when required to ensure balanced financial operations.