Introduction

Tracker requires the services of a Supervisor in the Customer Experience Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.

Position Summary

• Industry: Telecommunication Services
• Job category: IT and Telecommunications
• Location: Randburg
• Contract: Permanent
• Remuneration: Market Related
• EE position: Yes

Job Description

• Driving sales initiatives focused on the existing Tracker customer base as well as driving acquisitions of new customers
• Ensure that telephonic requests received within the Acquisition Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained
• Analysis of call statistics and trends on a daily / monthly ...