Essential Experience

• Hands-on Operations Manager experience with financial ownership (including revenue, gross margin, bonus/penalty computation, and cost management)
• Confident, unscripted leadership communication
• HOOPS: Flexible depending on the need but mostly Australia Time
• Collections background mainly on creating strategies for collections on outbound dialler.

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

• Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
• Establish ...