We're seeking a dynamic and welcoming Admin & Customer Support Officer for a growing rehabilitation & physiotherapy centre in Ipoh, Perak, Malaysia.

Key Responsibilities

• Welcome patients, handle check-in/out and answer inquiries via hotline, email, and social media.
• Coordinate and confirm appointment bookings for patients and physiotherapists.
• Create, update, and securely organize patient profiles in the internal system.
• Process payments, issue invoice, and prepare daily revenue reports.
• Provide excellent customer care, address concerns, and follow up proactively.
• Identify patient needs and recommend suitable packages or services (upselling)

Qualifications & Requirements

• Prior experience in hospitality industry (hotel, restaurant, or clinic) is preferred.
• Warm, welcoming, and friendly personality with a positive attitude.
• Excellent communication skills in ...