To manage a portfolio of Funds/clients and ensure all work is delivered according to agreed SLAs, AF processes, and best practice. The role is also accountable for leading, developing, and growing a team, ensuring they meet performance expectations while progressing in their careers and delivering excellent client outcomes.
Key Job Outputs & Responsibilities Manage Errors & Omissions (E&O’s) Drive the reduction of E&O’s by ensuring strict adherence to processes and controls Implement and monitor risk mitigation measures to prevent repeat E&O’s Budget & Revenue Management Manage budgeting processes including headcount, staffing requirements, and cost optimisation Secure at least annual CPI-linked fee increases for administration-only clients Identify and address revenue leakage and billing opportunities Ensure billing is raised for work performed outside of SLA Client Experience & Service Excellence Achieve an average NPS score of 8 or higher across ass...