Create Customer satisfaction by ensuring on time in full order processing and following all concerned departments for the same.
Roles & Responsibilities - Handling E2E CS process for local/export business & Walk-In Customers
- Interaction with scheduler and WH for updating of sales and stock review reports
- Sales order entry for customer and follow up for order release
- Tracking and monitoring of External OTIF along with RCA for all the misses
- Ensuring out of stock orders are prioritized by coordinating with planning / Sales Team
- Sharing SOA with the customers for his/her area of operation
KPIs - OTIF – Daily Once
- Order Bank Update – Daily Once
- RCA for OTIF – Daily Once
Work experience requirement 2-3 years in Customer handling
Qualification - Diploma / Bachelor's degree.
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