3+ years of experience in Software Support, Technical Support in Technical Products Excellent communication skills, both written and verbal Bachelor's degree in computer science or related field Availability & Hours of Operation:- 24X7 availability. Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases. Validates and reports customer-submitted product bug reports with precision. Troubleshoot & resolve customer's issues and educate customers on the use of Tool. Assists in testing new and enhanced products. Manages projects professionally and within stated timelines. Identifies trends and potential issues and quickly communicates with affected parties. Helps maintain accurate and complete product documentation. Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties) Assists in special projects and other duties ...