First point of contact for general HR matters for employees and managers, answering inquiries about HR procedures, programs, and policies via the ticket system and telephone.

Ensuring customer satisfaction by providing up-to-date information and resolving inquiries in a timely and professional manner.

Assisting with the initiation of HR processes together with managers in our HRIS software Workday.

Performing various related HR activities such as processing benefit applications and enrollments, digitally filing employee documents, and creating certificates and references.

Keeping accurate records of employee communications, including the nature of the request, the actions taken to resolve it, and any necessary...