Description
Reporting into the Administrator & AS-laid Manager. As a team Administrator is the key contact during works for the operational team. The administrator will ensure that all operational teams are able to undertake their work in line with NRSWA and ensure that timescales are adhered to minimising any financial impact to the company.
Key Responsibilities
- Receive and log defect reports, assess situational urgency, and assign issues to the correct technician or engineer.
- Build and maintain spreadsheets using advanced formulas and pivot tables to track open versus resolved defects.
- Keep internal systems updated with real-time progress notes, resolution statuses, and historical repair data.
- Communicate directly with clients, tenants, and internal departments to schedule repairs and manage wait-time expectations.
- Track turnaround times against performance metrics and generate rep...