To Supervise the day to day activities and develop the operational and financial performance of the Support Services provision of the Contract in line with budget and contract obligations. Providing leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.

Responsibilities

• Contract & KPI Management : Understand the Support Services contract and ensure delivery meets all required KPIs and service standards.
• Resourcing & Scheduling : Plan and manage rotas to ensure full coverage across Reception and Helpdesk in line with contractual requirements.
• Financial Performance : Control costs and maximise income to meet or exceed budget targets.
• People Management & Development : Conduct appraisals, support development of direct reports, and ensure all staff are trained and competent in their roles.
• Operational Leadership & Change Deliv...