Summary The Dayton VA Medical Center is looking for an Advanced Medical Support Assistant (AMSA). This position is assigned to the Primary Care Service and is responsible for administrative/clerical duties in support of patient care, including the implementation and sustainment of the VHA Primary Care Patient Aligned Care Team (PACT) initiative. Responsibilities VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include, but are not limited to: Provides outstanding customer service on a routine basis by actively listening to customers with respect and concern. Pays attention to details of the customer's needs and helps the customer arrive at a satisfactory solution in a timely manner. Responds to inquiries from Veterans, Medical Center staff and other agencies regarding Veteran's entitlement to care. Utilizes his/her knowledge of Primary Care clinic procedures and processes in order to accurately schedule appointments in Electronic Health Record Modern...